CAB Les Artisans de l'Aide

In performing their tasks, volunteers are held to certain requirements on the part of the organization they are working with. The volunteer is responsible for : 

Good faith

To have a good understanding of what is being asked of them before committing, to understand the limitations and constraints of the position and to only accept responsibility that corresponds to their needs, skills and availability. 

Honesty

To be open and honest about their motivation and goals, to enforce their limits and say no when necessary.

Performance

To complete their work to the best of their ability, effectively and on time.

Confidentiality

To be discreet with information on the organization, clients and members, and to have a thorough understanding of the organization’s policies, structure and mission.

Collaboration

To agree to being led and supervised by the individual responsible for volunteers, to complete training provided by the organization and to alert their supervisor when a problem arises, or a question goes unanswered.

Transparency

To be honest about what they like and dislike about the tasks and to suggest improvements or changes. To offer suggestions, express their opinions frankly and to solicit honest comments. 

Maturity et professionalism

To be punctual, respect commitments, act courteously with team members and clients, advise their supervisor as soon as possible if they cannot attend a training session or show up for their volunteer work.

Volunteering is an act of reciprocity between what you give and what you receive. Here is a breakdown of what you have the right to expect from an organization, and what an organization can expect from you in return.

Right to a suitable position

To receive a clear job description according to preferences, personality, experience acquired, and previous work accomplished.

The right to a carefully-designed position

To receive information on the organization’s mission, policies, structures, and funding. To be informed of their activities.

The right to receive training

To receive information on new guidelines and continuing education. To be evaluated on your work.

The right to be assisted and led by a competent individual

To receive support from a volunteer or team member with experience, patience, knowledge, and attentiveness, and to receive all the time you need with them.

The right to work in an orderly environment conducive to work

To be treated with respect by the organization’s entire team, both volunteer and paid workers.

The right to be promoted or to enjoy new experiences

By taking on more challenging tasks or by choosing to take on a different activity, as appropriate.

The right to be heard

To participate in planning, share your ideas and have your true opinions be respected. To refuse any request you consider abusive or beyond your limits.

The right to be encouraged

Through promotion or a demonstration of appreciation in every day activities. To receive timely recognition for your contribution.

Lastly, volunteers have a right to be reimbursed for authorized expenses and to covered by insurance while carrying out their duties.